With a Client Care Team like this, it’s no wonder we were awarded our second Stevie Award!
The operating philosophy of our award-winning Client Care Team is based on the deep-rooted premise that no customer interaction is ever over until the problem is fully solved. This is paramount to us being awarded the Silver Stevie® Award for Innovation in Customer Service – Financial Services Industries category in the ninth annual Stevie Awards for Sales & Customer Service, which marks our second win since 2013.
Like most companies, we provide a technology solution for our client’s back office, but our unique BillhighwayCARE program ensures we are grounded in the human element as well. This program is the perfect balance of financial automation technology and the human touch, ensuring over 96% customer loyalty.
“Winning in a technology category where we were the only people-centric solution, speaks volumes about our customer service philosophy,” shares Graham McFarland, Client Care Associate. “Not only do we provide financial automation software that improves our clients’ everyday business operations but, as needed, we are also about people helping other people in real time. To me, that 1-2 punch is where the real value and reward exists.”
Our Client Care team is on the front lines day in and day out, to ensure that clients are not only satisfied, but that their expectations are exceeded.